FAQ

CONTACT

How can I get in touch with the Beautytech Team?


The team’s hours of service are Monday to Friday from 9am to 6pm EST (excluding holidays). We have limited support available on the weekends.

Feel free to contact us anytime at info@beautytechcosmetics.com and we would love to help you!




Are you a social media influencer and want to collaborate with us?


Welcome to the family! Please contact info@beautytechcosmetics.com and include your information, how you would like to collaborate, etc. We're excited to have you on board!





ORDER & RETURNS

If I have added a product to my cart, does this mean I have reserved it?


Items in your cart are not reserved, unfortunately!




How do I place a return or exchange?


We're sorry you didn't love your Beauty Tech products. Purchases made on our website may be returned up to 14 days after confirmed delivery if damaged or defected. They must be in original condition and packaging, for a refund in the original form of payment. Shipping fees are nonrefundable.

Please contact info@beautytechcosmetics.com for more details or fill-out the Contact Us form and we'd be happy to help you out!




Do I have to pay return shipping costs?


We’re sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your items. We recommend that if you are shipping an item over $75 that you use a shipping service with reliable tracking or insurance. If a return item is lost in the shipment back, we cannot issue a refund.




How do I start a return?


We are sorry you didn’t absolutely love your Beauty Tech Cosmetics purchase. Please contact our customer service team at info@beautytechcosmetics.com in order to start the return process or fill-out the Contact Us form and we'd be happy to help you out!




Can I exchange a product?


We are sorry that we cannot provide exchanges of products. If you are not pleased with your purchase, we welcome you to contact our customer service team at info@beautytechcosmetics.com to find a product that you will love or fill-out the Contact Us form and we'd be happy to help you out!




How can I check the status of my order?


You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships. If you still have questions about your order, please send an email to info@beautytechcosmetics.com with your order number and preferably the order confirmation email and we will get back to you ASAP.




Can I change or cancel my order once it has been placed?


If you need to make a change or cancel an existing order, please contact info@beauytechcosmetics.com for assistance and we'll take it from there!




Do you have discounts or promo codes that I can use for my order?


If you haven’t signed up for our emails – please do! We will let you know about latest launches, news and offers!





BILLING

When will my credit card be charged?


Your credit card will be charged as soon as your order is accepted and processed. It can cometimes take up to 2-3 business days to show up as an approved charge on your credit card statement. If you have any questions, please reach out to our team right away at info@beautytechcosmetics.com or fill out our contact form!




What can I do if my payment is declined?


Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. Is your card expired? Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at info@beautytechcosmetics.com or fill-out the Contact Us form and we'd be happy to help you out!




What forms of payment do you accept?


We accept Visa, MasterCard, American Express, PayPal and additional credit cards or debit cards. Unfortunately, we cannot accept checks or money orders. If you have a preferred method of payment that we don’t offer, please email so that we can look into it. You can write us at info@beautytechcosmetics.com – we’re always looking to expand our offering.




Are taxes and duties included in my order total?


Yep! If your order is subject to duties, taxes, or related fees, we cover all of those charges for you (you won’t need to pay anything extra when your package is delivered)! We collect the amount for sales tax and duty at checkout and we pay them for you when your order is cleared through customs.





SHIPPING + DELIVERY

Where do you ship?


At this time, we ship to the United States, excluding Hawaii and Alaska, the UK, France, Italy, Germany, Ireland, Australia and Canada.




How long will shipping take?


Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Our carrier takes it from there. Shipping ranges from 2-9 business days for Standard Tracked Shipping for the US and Canada and 7-21 days or 6-12 days for Australia, the UK and the EU. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way! Dying to get your products sooner? Orders with a subtotal over 60$ get free Express shipping in Canada or the US or you can always choose express shipping on your checkout and get them ASAP!




Are taxes and duties included in my total order?


If you are located within Canada or the United States our products are zero-rated so you won't be charged customs fees. Customers located in the UK and EU may be subject to VAT fees. Australian customers may be subject to customs fees.




When will my order ship?


Once your order is submitted we process it within 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then our shipping company takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!




Once I place my order, can I change the delivery address?


If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at info@beautytechcosmetics.com. We will make every effort to ensure the correct delivery of your order.




I'm having problems with the tracking, help!


Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via info@beautytechcosmetics.com. We can help you out!




How do I get free shipping?


Dying to get your Beauty Tech cosmetics order ASAP? Orders with a subtotal over $60 qualify for free shipping within the US and Canada!




Do your prices include VAT?


At this time we do not include VAT charges in our prices, but are please to offer low shipping rates and flat fees for our European and UK customers!





PRODUCT

Why isn’t a certain product available in my country?


First of all: sorry about that! We’re working hard to make all of our products available in every country. Certain products require different packaging labels for each country depending on that country’s regulations. We’re busy at the Beauty Tech office redesigning packaging for every country, and will make those products available everywhere as soon as humanly possible. If a product you are interested in is not available in your country, there will be an email collection box to sign up to be notified when it will be available. We’ll get back to you once it is!




The product I want is out of stock, will it be available again?


We always suggest subscribing to our emails to ensure you are getting first-access to new products, promotions, and news. Limited Edition products should be clearly marked. In general, when these go out of stock, it’s for good. But, we do sometimes sell out of our go-to products! Please send us an email if there is ever a product that you want and it is sold-out, we may just have it in stock for you!




Do your products have expiration dates?


Most of our products do not have expiration dates because they are cosmetic products. However, all skin care products do have a PAO, or period-after-opening date that is printed on our packaging. It is generally recommended that our products be used within 3 years of manufacture or 12 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue. This information is a guideline to get the most out of your products and use them at their peak efficacy. If you turn your Beauty Tech product boxes to the side, you will see a little open can with a number inside. This refers to the number of months in which we recommend using the product after opening!




Are Beauty Tech products gluten-free?


Yes, but of course, if you have a gluten allergy or intolerance, please consult the ingredient lists and your doctor before using any Beauty Tech products to be extra sure.




Does Beauty Tech Cosmetics use parabens?


No. We do not use parabens.




What skin types are Beauty Tech products suitable for?


Our products are appropriate for all skin types: they’re non-irritating and paraben free.




Can I sell the products on my own site?


We love that you want to endorse our products! Unfortunately, your purchase of Beauty Tech products is only for your personal use. By purchasing Beauty Tech products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.




How can I find out more information about a product?


You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing info@beautytechcosmetics.com or filling out our contact slip!




Are your micas and skincare actives ethically sourced?


Our micas are sourced from some of the largest US cosmetic colorant suppliers, all of their micas are ethically and sustainably sourced and biodegradable (for our animals and environment). Our manufacturers and suppliers are inspected for ethical working practices and they ensure a safe working environment for all employees. In addition they are compliant with all FDA and EU standards.





ACCOUNT

What are the benefits of having an account?


By creating an account on beautytechcosmetics.com you will be able to keep record of all your purchases, billing, and order tracking information. You can also store multiple shipping addresses to expedite the check-out process. If you choose to receive emails (which we highly suggest!), you will also be the first to know about new products, promotions and all things Beauty Tech!




How do I create an account?


Click on the “Log In” link in the upper right-hand corner of any page and then select create an account. Or, create an account during your initial check-out.




How do I subscribe or cancel my email subscription?


You can easily subscribe to our emails by clicking on our SUBSCRIBE form and entering your email address. Want to cancel your email subscription? We hate to see you go! But, if you must, you can easily unsubscribe by clicking on our UNSUBSCRIBE form.





Customer Care

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Our Promise

BEAUTYTECH Cosmetics is, and always will be, a proudly cruelty-free brand.

Our Mission

Beauty tech cosmetics is more than a beauty company. It is a passion project created by three woman, a mom and her two daughters, to celebrate individuality, the power of science and your unique beauty. We are inspired by your beauty - the beauty that lies in loving who you are, feeling confident in your own skin and embracing every magical part of yourself that makes you, YOU. With this inspiration and our passion for science, we wanted to create products that could benefit everyone, and their skin. Every one of our products was made with you in mind, because we care about everything you put on your skin, from the beginning to the end of your beauty routine.